Union members of ELCA Korea and Chanel Korea hold placards in front of Lotte Department Store's main branch in Seoul, in this March 27, 2018, file photo. The Korean branch of the Organization for Economic Cooperation and Development said Friday said it has decided to begin mediation procedures between Chanel Korea's union and management over the company's alleged violation of labor laws and human rights. Courtesy of the Korean Federation of Service Workers' Unions

The Korean branch of the Organization for Economic Cooperation and Development (OECD) said Friday it has decided to begin mediation procedures between Chanel Korea's union and management over the company's alleged violation of labor laws and human rights.

In December last year, employees operating the French luxury brand's counters at department stores and duty-free shops filed a complaint with the OECD's Korean National Contact Point (KNCP) against the company, claiming it did not pay proper wages while forcing them to work during holidays, and changed employees' work schedules without prior consultation.

The union also accused the company of poor responses to sexual harassment cases among the workers, as well as its failure to implement agreed-upon anti-COVID-19 working regulations.

After deliberation and due procedures, the Korean office decided to initiate an arbitration process by forming a committee on the premise that the union and the management voluntarily take part in the process.

The mediation is supposed to be wrapped up before Dec. 10, 2022, or within one year of the complaint being accepted.

The company has countered that it has been handling the sex crimes in accordance with related law, and holiday work was properly compensated for according to labor laws. It also claimed it has provided workers with proper working guidelines and necessary information under the pandemic situation.

"We've reviewed statements from both sides and various other materials, and decided to begin the mediation. We see the need to contribute to resolving the issue by arranging dialogue between the parties," the Korean office said in a release.

If the two sides fail to reach an agreement, the KNCP will close the case after issuing a final statement that carries claims of both sides and its recommendations.

Established in 2001, the KNCP is meant to promote the OECD Guidelines for Multinational Enterprises, voluntary and non-binding recommendations aimed at minimizing adverse impacts from activities of multinational firms and strengthening responsible business.

A total of 50 nations, including 38 OECD member nations, now operate NCPs of their own, the ministry said. (Yonhap)